Refund Policy

RETURN POLICY

If you purchased the product from an authorized Sisstr dealer location/website, please contact the retailer directly. If you purchased the product from Sisstrevolution.com, please follow these instructions: We do not accept returns on items that have been worn/used/damaged/stained. If the product hasn't been used, you can return it to us within 30 days of your purchase date using our pre-paid return shipping label. Please note, $10.00 per returned package will be deducted from your refund as a return processing fee. You can follow the instructions below to get one of those labels. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded.

To return a purchase, please follow the following instructions:

  1. Click the link below:https://sisstrevolution.returnly.com/ 
  2. Enter the email address you used to place your order. 
  3. Check your email for the instructions emailed to you. 
  4. Select the order you would like to return. 
  5. Complete and submit the online return request form, and print the pre-paid return shipping label.
  6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
  7. Drop your return package off at a shipping location. 

A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at shop@sisstrevolution.com and we'd be happy to help you out!

Sisstr does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. Sisstr reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. All sales are final on Sisstr stickers, prints, surfboards, and books.

INTERNATIONAL RETURN POLICY

If you've used the product you can't return it, sorry! If the product hasn't been used, damaged, and tags are still attached, you can return it to us within 30 days of your purchase. Sisstr does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

To return an International purchase, please follow the following instructions: 

  1. Click the link below:https://sisstrevolution.returnly.com/ 
  2. Enter the email address you used to place your order. 
  3. Check your email for the instructions emailed to you. 
  4. Select the order you would like to return. 
  5. Complete and submit the online return request form.
  6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition with tags still attached, and include the original packing slip and Return Authorization paperwork. 
  7. Ship return via an insured shipping method with a tracking number to the following address: 

Stokehouse Unlimited
ATTN: International ECOM Returns
16902 Von Karman, Bldg B
Irvine, CA 92606
United States of America

Please allow 7-14 days from when we receive the returned product for the money to be refunded. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in US Dollars at the current exchange rate. You can always ask us for help, contact our customer service team at care@sisstrevolution.com and we'd be happy to help you out!

Sisstr does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. Sisstr reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. All sales are final on Sisstr Stickers, prints, surfboards, and books.