Refund policy
If you purchased the product from an authorized Sisstr dealer location/website, please contact the retailer directly. If you purchased the product from Sisstrevolution.com, please follow these instructions: We do not accept returns on items that have been worn/used/damaged/stained. If the product hasn't been used, you can return it to us within 30 days of your purchase date. Please allow 7-14 days from when we receive the returned product for the money to be refunded.
To return a purchase, please follow the following instructions:
- Visit our return center here.
- Enter the email address you used to place your order.
- Check your email for the instructions emailed to you.
- Select the order you would like to return.
- Complete and submit the online return request form, and print the pre-paid return shipping label.
- Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
- Drop your return package off at a shipping location.
A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at shop@sisstrevolution.com and we'd be happy to help you out!
Sisstr does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. Sisstr reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. All sales are final on Sisstr stickers, prints, surfboards, and books.